Welcome! We’re a small fitness studio built on community, respect, and accountability. To keep things running smoothly for everyone, please review our membership policies below.
1. Membership
- Memberships are non-refundable.
- Only permitted for member use.
2. Payments and Cancellations
- Monthly memberships are auto-billed each month
- If a payment fails, access to classes will be paused until resolved.
- Membership cancellations must be submitted prior to the start of the next billing cycle to avoid being charged for the upcoming month.
- Monthly membership fees are non-refundable once the billing cycle has begun.
- Cancellations may be completed within our app or by contacting us at (888) 406-8388 or info@healthfitnessconnections.com
- Members will continue to have access to services through the end of their current paid billing period.
3. Booking, Class Cancellations, and Classes Information
Because we’re a small studio with limited spots:
- IMPORTANT Pre-booking is required for every class. Drop ins are not permitted. If our systems does not show any sign ups for a class we may cancel the class.
- Class cancellation must be at least 12 hours before class.
- Late cancellations or no-shows may:
- Result in the loss a class, and OR
- Fee
- Members in classes that have consistenly low attendance may be ask to join another class with more attendance.
- Classes with no attendance may be removed from the schedule.
4. Studio Etiquette
To keep our space welcoming and safe:
- Bring a water bottle, towel and be "ready" mind and body!
- Arrive 5-10 minutes before the class starts. We are located on the lower level of The Wyncote Apartments @ 25 Washington Lane, Suite 39-Aa, Wyncote Pa 19095. (nearest intersection is Washington Lane and Township Line Road). Enter the building through the main lobby located off of Washington Lane.
- We open our doors to class participants 5 minutes before the class starts.
- If you need to change your attire before class give yourself a little extra time. There are restrooms down the hall from our studio.
- At the end of class, please clean and put away your equipment and exit the studio.
- No phone calls during class. If you have to make a phone call please move to the entrance of the studio or designated area.
- Taking photos or videos during class is strictly prohibited by class participants
- Sneakers are required for all fitness classes. No open toe shoes, crocks or other footwear is permitted
- You cannot bring personal belonging onto the fitness floor. Only a water bottle is permitted. Belongings should be stored in our studio’s designated area.
5. Health & Safety
- Please consult your physician before starting a new fitness program.
- Participation is at your own risk.
- A signed liability waiver is required before your first class.
6. Personal Belongings
We are not responsible for lost or stolen items. Please keep valuables with you.
7. Personal Training
- Sessions begin and end at the scheduled time.
- Packages are non-transferable unless approved by management.
- Trainers reserve the right to modify exercises based on participant needs and safety.
8. Virtual Fitness Classes and Sessions
- Participants are responsible for creating a safe workout environment at home.
- A stable internet connection and proper equipment are recommended.
- Recording sessions or classes is prohibited.
- Access to classes and sessions are only for members ONLY. Meaning no one else is permitted workout alongside you during our live video workouts.
- Your camera must be turned on at all times during any virtual fitness classes or session to 1) allow your trainer to provide proper guidance and instructions while you workout and 2) to ensure no one is working out with you during our workouts.
As a small business, late cancellations and no-shows significantly impact our instructors and members. We appreciate your understanding and support in helping our studio thrive.